Transformative service research methodologies for vulnerable participants
Sarah Dodds, Jörg Finsterwalder, Girish Prayag, and Ilayaraja Subramanian
Understanding vulnerable consumers when conducting Transformative Service Research (TSR) is essential but these consumers and their contexts are often complex and difficult to research.
Introduction
Research that understands the contexts and experiences that vulnerable groups (e.g., refugees, older people, people with disabilities or in disaster situations) must navigate, is vital to enable suitable subsequent service provision and ensure...
